Allow workers to solve their own problems.
“Different people [bring] different preconceptions to development work and there [is] no way of telling in advance which might prove fruitful or where it might lead. Eminence or reputation or even past success [is] not a reliable indication….” &
“Acute practical problems in [companies] often bear most heavily upon people lowest in the social hierarchies, and are thus noticed, and also often understood, by these people long before they are taken seriously by those who lead more sheltered lives.”
– Jane Jacobs, Economy of Cities